TMCnet’s Call Center Business channel reports the introduction of Voicent Communication’s new subscription-based licensing for Call Center software.
The Mountain View, California-based VoIP software developer, which has differentiated itself with a managed rather than purely hosted solution to gain clients cost-efficiency and flexibility advantages, also provides a security advantage in that companies do not need to hand hosting companies important contact and relationship management data.
According to the article: “As cyber attacks are happening on almost a daily basis nowadays, enterprises must begin to leverage a portfolio that can help to protect key data and information from being viewed by users who are not granted permission. Luckily, this call center business offering brings protection to a heightened level company-wide, while simultaneously eliminating costly upfront software requirements and replacing them with cost-effective monthly service payments.”
According to a Voicent press release, the company has revamped its call center business tools.
Jerry Scharf, Voicent’s director of Marketing, is quoted in the release: “Voicent’s long-held advantage is its ease-of-use, excellent product integration and its buy-it-once, own-it-for-life licensing. That means Voicent is not only an easy tool to learn and use, it’s also remarkably flexible and affordable.”
“Through expanding its footprint into the Software-as-a-Service space,” TMCnet writes, companies that team with the call center business provider can scale their system up or down according to their needs on-the-fly, and don’t need to purchase any additional hardware of software since everything is hosted via the cloud.”
The company offers a setup service in which it will install and configure its call center software on leased servers, then hand the client the keys to the new call center once it is up and running.